More than a decade of experience in multimedia and online services, beginning with the design of an award-winning, "landmark" multimedia prototype in 1987; seven years of experience in every aspect of online service development at America Online. Special expertise in service design, online programming, and the development of online communities.

Four America Online channels, and counting: Founders of America Online's award-winning Education Department, founders and co-founders of four channels that grew out of it: award-winning Kids Only, Learning & Culture, Reference, and Families. Four more AOL channels-Workplace, Influence, Teens, and International-also have roots or antecedents in the department. Managed or developed services for ten of AOL's current twenty-one channels.